Bolsa de empleo: EMPRESA LIDER EN GESTIÓN PRECISA: WORKPLACE EXPERIENCE SUPERVISOR (REF: 67/2023)

EMPRESA LIDER EN GESTIÓN PRECISA: WORKPLACE EXPERIENCE SUPERVISOR (REF: 67/2023)

Are you passionate about creating exceptional workplace experiences? Do you thrive in a dynamic environment where you can lead a team and foster a positive workplace culture? Look no further! the world’s largest commercial real estate organization, is seeking a highly motivated and experienced Workplace Experience Supervisor to join our team with a approximate remuneration of 35k/year.

We provide our clients with an unparalleled workplace experience. With a focus on hospitality-driven services that enhance productivity and employee well-being, we ensure that every individual has the resources they need to excel in their work each day.

As a Workplace Experience Supervisor, you will have the opportunity to oversee various aspects of our office environment, including visitor management, internal events, and employee engagement. Your excellent organizational, interpersonal, and leadership skills will be essential in managing a small team and delivering outstanding client service.

Joining our client’s organization means being part of a company that values excellence and maintains high standards for its employees. This is a unique opportunity to showcase your skills and contribute to a world-class organization. Collaborate with talented professionals, work with a globally recognized brand, and deliver top-notch workplace services.

Essential Duties and Responsibilities

Reception and Visitor Management:

Demonstrates leadership and customer service that reflects a warm, friendly, professional greeting to all employees and visitors.
Proactively engages and introduces themselves throughout the workplace.
Provides supervision of delivery of Employee Workplace Services, including Reception/Concierge services.
Trains and guides workplace team in providing exceptional customer service to visitors and employees.
Implements and maintains visitor registration and security protocols.

Process Creation and Implementation:

Create and document standard operating procedures (SOPs) related to workplace experience playbook.
Implement and ensure adherence to established processes to streamline operations and improve efficiency.
Continuously evaluate and update processes to align with industry best practices.

Events & Employee Engagement Activities:

Provides supervision of delivery of all type on internal events & activities.
Plans, coordinates, and executes internal events, such as team-building activities, celebrations, and workshops.
Collaborates with different departments to understand event requirements and ensure successful execution.
Manages event logistics, including venue arrangements, catering, and audio-visual setup.
Develop and implement employee engagement initiatives to enhance morale and create a positive work environment.
Organize regular activities, such as wellness programs, recognition events, and social gatherings.
Collaborate with internal stakeholders to identify employee needs and tailor engagement activities accordingly.

Community Support:

Serves as a point of contact and team representative of the Workplace Experience Team with the client and on-site service providers.
Acts as a local expert and a gateway for employees to connect with the surrounding community.
Builds a portfolio/network of local contacts (food, arts, culture, etc.).
Stays abreast of news and events in the region and shares them with colleagues.

Client Management:

Establish and maintain strong relationships with internal stakeholders, understanding their needs and expectations.
Collaborate with departments to identify opportunities for enhancing the workplace experience.
Address client concerns and provide timely resolution, ensuring high levels of client satisfaction.

Workplace Amenities Program:

Develop and manage a workplace amenities program to enhance employee satisfaction and well-being.
Identify and implement amenities that align with employee needs and preferences, such as fitness facilities, relaxation areas, or recreational spaces.
Coordinate with vendors and service providers to ensure the smooth operation of amenities, including maintenance and upkeep.
Gather employee feedback and suggestions to continuously improve the amenities program.
Promote and communicate the availability of amenities to employees, encouraging their utilization.

Internal Communication and Promotions:

Oversee internal communication channels, including Slack, emails, and other relevant platforms.
Develop and implement communication strategies to keep employees informed and engaged.
Create and distribute regular newsletters, announcements, and updates on company news, events, and initiatives.
Collaborate with different departments to gather relevant information and ensure accurate and timely communication.
Coordinate promotional campaigns and initiatives, including employee recognition programs, company-wide contests, or employee referral programs.
Monitor and analyze the effectiveness of internal communications and promotional activities, making improvements as necessary.
Encourage employee participation and engagement through interactive and inclusive communication methods•
Act as a liaison between departments to foster collaboration and information sharing.

Other Skills and/or Abilities

– Fluency in English – this role requires daily communication, both written and verbal, in English, therefore the spoken and written fluency is necessary.

– Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

– Be punctual and respect of the deadline for any inquiries.

Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
3 to 5 years of proven leadership experience in Hospitality, workplace experience, or a similar role.
Excellent interpersonal and communication skills.
Strong organizational and time management abilities.
Ability to lead and motivate a team effectively.
Proficient in Microsoft Office Suite and facility management software.
Detail-oriented with a focus on delivering exceptional customer service.
Ability to multitask and prioritize tasks in a fast-paced environment.

Scope of Responsibility

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and other employees.

Safety

– Complete at a satisfactory level all required and assigned HSE training.

– Follow all activity policies and procedures, including all HSE related requirements at all times.

– Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

– Report any condition which you feel could result in an accident or injury and / or stop work if required.

Why Choose us

We believe in empowering our employees to reach their full potential. We provide comprehensive development opportunities, including ongoing training and personalized support, so you can excel in your career. Join forces with talented professionals in the industry and collaborate with a globally recognized brand in commercial real estate. Together, we deliver top-notch workplace services that make a lasting impact. Innovation and excellence are at the heart of our work. We encourage fresh ideas, embrace new technologies, and strive for excellence in delivering exceptional workplace experiences. We understand the importance of work-life balance, and with us, you can enjoy an engaging and exciting workplace that values your well-being. Create your ideal work-life balance while making a difference in the world of workplace experiences. Choose Host and unlock your potential with a company that values expertise, collaboration, innovation, and your personal growth.

We are a service line of Global Workplace Solutions (GWS), the world’s largest commercial real estate organization. This company offers our clients an unparalleled workplace experience. With hospitality-driven services that focus on increased productivity and employee well-being, we help ensure your people have everything they need to be at their best and do great work each day.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

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